Your order will be delivered to the address you provided during your purchase.
For any product available in stock, shipping is carried out within 24 hours during working days (Monday-Friday 09:00 to 17:00)
All shipments are sent with a tracking number.
Tracking numbers can be traced on the website 17track.net.
RENIA STORE makes every effort to meet the shipping deadlines mentioned on the website but cannot be held responsible for consequences related to a delay in delivery or loss of a package caused by a third party, by your actions, or due to an unforeseeable and insurmountable event constituting a case of force majeure (pandemic, holiday season).
Covid: Due to the emergency situation related to the coronavirus, deliveries may be delayed in certain regions of Europe.
We are not responsible for the coronavirus and the extension of delivery times due to Covid 19.
Christmas period: Every year, delivery times are usually extended from November 15th to December 25th due to the very large number of packages processed by postal services.
We are not responsible for the extension of delivery times due to the holiday season.
In case of non-receipt of a package within 30 days after the shipping date, an investigation is conducted with the carrier and may take several days. During this period, no refund or resend can be made.
If the package is declared lost by postal services, the buyer is entitled to either a full refund or the shipment of a similar product.
You have the right to send the product back during 14 days after purchase. If the product was damaged or not complete, we will contact you to find solution. All our products has 2 years warranty. The product should be sent back to the adress of the sender on the package.
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